percaya Casino & Sportsbook Terms

Account opening and eligibility on percaya

To open an account on percaya, you must be legally eligible to use our services in your jurisdiction. Our services are available only where local law permits online wagering and gaming. Before you sign up, verify that your location allows access to percaya. If you are in a jurisdiction where online gambling is prohibited, we cannot serve you.

We require identity verification before you can deposit or wager. When you register, you provide your full name, date of birth, and national ID number (KTP). You upload a clear photo of your ID front and back, plus a selfie holding your ID next to your face. Our system checks these documents automatically, then a human reviewer confirms the match. This process usually takes subject to verification but can extend longer during busy periods.

We do not open accounts for minors, individuals under legal age in their jurisdiction, or people who have requested account controls from percaya or other platforms. If you are unsure about your eligibility, contact our support team before opening an account.

Deposits and payment methods on percaya

We accept deposits via QRIS, e-wallets (e-wallet, mobile banking, local payment, online payment, e-wallet), and bank transfers to mobile banking, local payment, online payment, or e-wallet virtual accounts. Your deposit balance is credited to your percaya account and is immediately available for betting, live tables, slots, or any other game category we offer.

E-wallet deposits confirm within two minutes. mobile banking transfers settle in one to two minutes. Bank transfers depend on your bank's processing schedule; they typically clear within subject to verification but can take longer during peak hours or holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi. Once your deposit clears, we do not hold funds or impose waiting periods. Your balance works across all percaya games immediately.

We do not charge deposit fees. Fees may apply from your bank or e-wallet provider; these are outside our control. We do not accept deposits from third-party accounts. Your deposit must come from an account registered in your name.

• local payment and e-wallet deposits are fastest; settle within subject to verification.
• Bank transfers settle per your bank's processing schedule.
• Your balance is unified across all percaya games—no separate wallets.
• Deposits are final; we do not refund deposits except in case of a system error on our part.

Withdrawals and balance management on percaya

You can withdraw funds from your percaya account at any time by requesting a payout in the app. Specify the amount and your destination (the e-wallet or bank account you used to deposit). We process withdrawals during business hours, usually Monday to Friday.

E-wallet withdrawals typically settle within one hour. Bank withdrawals depend on your receiving bank's processing window; we transfer funds within two hours, but your bank controls final settlement timing. We do not guarantee fixed withdrawal times because the final step is outside our control. Withdrawals are subject to verification on first use; we may ask for proof that you own the destination account.

Your withdrawal must go to the same payment method you used to deposit. This prevents fraud and ensures funds go to an account you own. If you used multiple deposit methods, you can withdraw to any of them.

Bonus terms on percaya

Percaya offers promotional bonuses from time to time. Any bonus comes with full terms and conditions. Before claiming a bonus, read the fine print. Typical bonus conditions include:

• Bonus funds are separate from your cash balance and may have restrictions on how you use them.
• Bonuses typically require you to wager (play through) a certain amount before you can withdraw them.
• Some bonuses apply only to specific game categories (e.g., slots only, or specific sports fixtures).
• Bonuses may expire if not used within a set timeframe.
• We reserve the right to cancel a bonus or close an account if we detect bonus abuse or fraud.

Bonus terms are always clearly posted before you claim. We do not hide conditions. If you are unsure, contact support before claiming.

Responsible account use and our percaya obligations

You are responsible for keeping your login credentials secure. Do not share your password. If you suspect unauthorized access, reset your password immediately or contact support. We will investigate and secure your account.

We monitor accounts for unusual activity. If we detect fraud, account hacking, or policy violations, we reserve the right to suspend or close your account pending investigation. If funds are fraudulently withdrawn, we work with your bank or e-wallet provider to reverse the transaction.

On percaya, you agree not to:

• Create multiple accounts to circumvent limits or claim bonuses multiple times.
• Use automated bots or scripts to place bets.
• Exploit system errors or bugs for unfair advantage.
• Attempt to reverse a transaction or claim a false chargeback after placing a bet or receiving winnings.
• Provide false identity information during registration or verification.

Violations may result in account closure and forfeiture of your balance. We cooperate with law enforcement if required by law.

Disputes and resolution on percaya

If you dispute a bet settlement, a withdrawal, or a technical issue, contact our support team via in-app chat or email with your account details and a clear description of the problem. We investigate within 24 hours.

Most disputes resolve quickly. If we confirm an error on our part, we credit your account immediately. If we find no error, we explain our reasoning in detail. If you remain unsatisfied, you can escalate the dispute to our compliance team for further review.

We keep records of all transactions, bets, and gameplay. You can request your full account history at any time. This data is used to investigate disputes fairly and transparently.

Jurisdiction and legal framework for percaya

percaya operates in supported jurisdictions only. Our services are available only where local law permits online wagering and gaming. Online gambling is illegal or heavily restricted in many countries and regions. It is your responsibility to verify that your location permits access to percaya before opening an account.

We monitor account locations during registration and periodically during active use. If we detect access from a prohibited jurisdiction, we reserve the right to restrict or close your account. Using percaya from a restricted location may violate local law, and we cannot assist with disputes arising from unauthorized access.

These terms are governed by the laws of our operating jurisdiction. Any dispute arising from your use of percaya is subject to the laws and courts of that jurisdiction. You agree to submit to that jurisdiction's authority.

Changes to percaya terms and service suspension

We may update these terms at any time. We notify you of material changes via email or in-app notification. Your continued use of percaya after a change implies acceptance of the new terms. If you do not agree with a change, you can close your account and request a withdrawal of your balance.

We reserve the right to suspend or close percaya service in any jurisdiction if required by law, if our payment partners withdraw support, or for operational reasons. If we close service, we provide advance notice and ensure all account holders can withdraw their balances.

How we protect your data on percaya

We encrypt all data in transit and at rest using industry-standard protocols. Your identity documents are stored securely and separated from your account activity. We do not sell your personal data to third parties. We share data only with payment partners (to process deposits and withdrawals), with law enforcement if required by law, or with fraud-prevention services to protect your account.

You can request a copy of all personal data we hold about you at any time. You can also request deletion of your account and associated data, subject to legal and regulatory retention requirements.

Fairness and randomness on percaya

All outcomes on percaya—slot spins, live dice rolls, live table results, sportsbook odds—are determined by certified random mechanisms or official match data. We do not manipulate outcomes based on your betting history or balance. Slot games use mathematical algorithms certified by independent auditors. Live tables use physical equipment (dice, cards, roulette wheels) streamed live so outcomes are verifiable. Sportsbook odds are set by our odds-making team and adjust according to market demand, not to manipulate your chances.

We publish payout rates for slot games so you know the expected return over time. This information is available in the app under each game's details.

Contact and support on percaya

If you have questions about these terms, your account, or percaya services, contact our support team via in-app chat (available weekdays during business hours) or email [email protected]. We respond in English and Indonesian. You can also reach out via phone during business hours.

For jurisdictional questions or concerns about local law, we recommend consulting a legal professional in your region before opening an account.