percaya Platform Privacy Notice

What data we collect when you join percaya

When you register on percaya, we collect your email address, phone number, full name, date of birth, and national ID number (KTP). We use this information to create and verify your account. You also provide identity documents—a photo of the front and back of your KTP and a selfie holding your ID—which we store securely and use only for identity verification.

When you deposit or withdraw funds, we record the payment method, amount, date, and time. This information is kept for financial tracking and dispute resolution. We link this data to your account so we can match deposits to your balance and process withdrawals to the correct payment destination.

When you use percaya—placing bets, playing live tables, spinning slots—we record your activity, bet amounts, game selections, and results. This data helps us identify fraudulent activity, investigate disputes, and maintain accurate account balances. We also log your IP address, device type, and browser information to detect hacking attempts and unauthorized access.

How we use your data on percaya

We use your information for the following purposes:

• Account management: We use your email, phone, and name to operate your account, send you login links, and confirm your identity during password resets.
• Payment processing: We use your payment information to process deposits from DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, as well as withdrawals to your registered payment method.
• Fraud detection: We analyze your account activity, IP address, and device information to detect suspicious behavior, prevent hacking, and protect your funds.
• Dispute resolution: We keep records of all your bets and game activity so we can investigate complaints and settle disputes fairly.
• Regulatory compliance: We may be required by law to verify your identity, report certain transactions, or provide information to tax authorities or law enforcement.
• Service improvement: We analyze anonymized usage data to improve our platform—for example, which games are most popular or which payment methods fail most often.

We do not use your data for marketing emails, advertising, or any promotional activity unless you explicitly opt in. We do not sell or rent your personal information to third parties.

Third parties and data processors on percaya

We share your data with the following third parties only as necessary to operate percaya:

• Payment processors: We share your payment information with mobile banking, local payment, online payment, e-wallet, mobile banking, and our bank partners (local payment, online payment, e-wallet, mobile banking) to process your deposits and withdrawals. These partners handle payments securely and are subject to their own privacy policies.
• Fraud prevention services: We share anonymized activity data with third-party fraud-detection providers to identify and prevent hacking and account abuse.
• Law enforcement: If required by law or court order, we provide information to government agencies or law enforcement authorities investigating fraud, money laundering, or other crimes.
• Data hosting providers: Our servers may be located outside your jurisdiction. We use encrypted connections and contractual safeguards to protect your data.

All third parties we work with are contractually bound to protect your data and use it only for the purposes we specify. We do not grant them permission to use your data for their own marketing or other purposes.

Cookies and tracking on percaya

We use cookies and similar tracking technologies on percaya to improve your experience. Cookies allow us to remember your login session, preserve your language preferences, and analyze how you use the platform.

• Essential cookies: These enable core functions like login and payment processing. You cannot disable these without breaking your account.
• Performance cookies: We use these to analyze how users navigate percaya, which games are popular, and where the platform may be slow. This helps us improve performance.
• Advertising cookies: We do not use advertising cookies on percaya. We do not track you across other websites for advertising purposes.

You can control cookies in your browser settings. Disabling non-essential cookies will not affect your ability to use percaya, but it may reduce performance and personalization. We also honor the "Do Not Track" signal if your browser sends it.

Your rights regarding your data on percaya

Depending on your jurisdiction, you may have the following rights:

• Right to access: You can request a copy of all personal data we hold about you. We provide this within 10 business days.
• Right to correct: If your data is inaccurate or incomplete, you can request that we update it. You can also correct some information directly in your account settings.
• Right to delete: You can request deletion of your data, subject to legal and financial retention requirements. For example, we must retain transaction records for tax and fraud-investigation purposes.
• Right to restrict: You can request that we stop using your data for certain purposes (e.g., marketing) while we continue to store it.
• Right to object: You can object to certain uses of your data, such as automated decision-making or profiling.

To exercise any of these rights, contact our support team via in-app chat or email. Include your account details and the specific request. We respond within 10 business days.

Data retention and security on percaya

We retain your data only as long as necessary. Account information is kept as long as your account is active. Transaction records are retained for at least five years to comply with tax and fraud-investigation requirements. Identity documents are kept for verification purposes and are deleted if you close your account and request data deletion, unless legal requirements mandate retention.

We encrypt all data in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. Access to your data is restricted to authorized personnel who need it to operate percaya. We conduct regular security audits and penetration tests to identify and fix vulnerabilities. If we detect a data breach, we notify affected users as required by law.

However, no security system is non-specific info secure. While we implement industry-standard protections, we cannot guarantee absolute security. You are responsible for keeping your password and account credentials confidential.

Contact us about percaya privacy

If you have questions or concerns about this privacy notice, your data, or how we handle your information, contact our data protection team via in-app chat, email at [email protected], or by phone during business hours. We respond in English and Indonesian.

If you believe we have violated your privacy rights or applicable privacy law, you can lodge a complaint with your local data protection authority. We cooperate with regulators and data protection officials investigating privacy concerns.

This privacy notice may be updated from time to time to reflect changes in our practices or applicable law. We notify you of material changes via email or in-app notification. Your continued use of percaya after a change implies acceptance of the updated notice.